Returns Policy
Last updated: 26 September 2026
At EasyVapes.co.uk, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains when items can be returned and how refunds are handled.
1. Returns
If you wish to return an eligible product, you must contact us within 14 days of receiving your order. We will provide instructions on how to proceed with your return.
Products must be returned in an appropriate condition and, where applicable, with their original packaging, accessories and documentation.
The 14-day return window applies to eligible change-of-mind returns and does not limit or affect any statutory rights you may have in relation to faulty, defective, incorrectly described or otherwise non-conforming products.
2. Unwanted or Change-of-Mind Items
If you change your mind about a purchase, you may request a return within 14 days of receiving your order, subject to the applicable return conditions and any legal exceptions.
Unless otherwise stated, products returned because you have changed your mind should be unused, in their original condition and with all original packaging and accessories.
Certain products may be excluded from cancellation or return where permitted by law, particularly products that cannot reasonably be returned for health, hygiene or safety reasons once opened or unsealed.
3. Faulty or Defective Products
If a product develops a fault or arrives defective, please contact us as soon as possible with your order number and details of the problem.
Faulty or defective products are not restricted by the 14-day change-of-mind return window where you have statutory consumer rights that provide additional protection.
We may ask you to provide photographs or other information to help us assess the issue.
Where a product is confirmed to be faulty, we will work with you to provide an appropriate remedy in accordance with your statutory consumer rights.
4. Products Damaged During Delivery
Please inspect your order when it arrives.
If your item has been damaged during delivery, please contact us as soon as possible. Please provide your order number and, where possible, photographs showing the damage to both the product and its packaging.
This information may be required to help us investigate the matter with the delivery provider.
5. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and details of the item you expected to receive. We will investigate the issue and, where appropriate, arrange a replacement or other suitable remedy.
6. How to Request a Return
To request a return, please contact EasyVapes.co.uk within 14 days of receiving your order and before sending anything back.
Please include:
- Your order number
- The name of the product
- The reason for the return
- Details of any fault or damage, where applicable
- Photographs where they may help us assess the issue
Do not send products to an address obtained from a previous order or from another source. Please wait for our return instructions before posting an item back.
7. Condition of Returned Products
Returned products should be packaged securely to prevent damage during transportation.
Where a return is being made because of a change of mind, the product should be returned in its original condition, including original packaging, accessories and documentation where applicable.
Where legally permitted, we may take into account any reduction in the value of an item resulting from handling beyond what would be reasonably necessary to establish its nature, characteristics and functionality.
8. Refunds
Once a returned item has been received and assessed, we will process any applicable refund.
Refunds will normally be made using the original payment method used to place the order.
The time it takes for a refund to appear in your account may depend on your bank, card provider or payment service.
9. Return Postage
Where an item is returned because it is faulty, damaged, incorrect or otherwise does not conform to the order, EasyVapes.co.uk will deal with the return in accordance with your statutory consumer rights.
For change-of-mind returns, the customer may be responsible for the cost of returning the item, where permitted by applicable law and where this has been communicated to the customer.
10. Products That Cannot Be Returned
Some products may not be eligible for return once opened or unsealed where an exception applies under applicable consumer protection legislation, including certain goods that are unsuitable for return for health, hygiene or safety reasons.
This does not affect your statutory rights where a product is faulty, defective, incorrectly described or otherwise does not conform to the contract.
11. Statutory Consumer Rights
Nothing in this policy is intended to limit or exclude your statutory rights under applicable UK consumer protection legislation.
If a product is faulty, not as described, not fit for purpose or otherwise fails to meet the requirements of applicable consumer law, you may have additional rights and remedies.
12. Exchanges
We may be able to offer an exchange for certain products, subject to availability and the applicable return conditions.
Please contact us before returning an item if you would prefer an exchange rather than a refund.
13. Age-Restricted Products
Some products sold by EasyVapes.co.uk may be subject to age restrictions.
Returns, refunds and replacements for age-restricted products remain subject to applicable laws and regulations.
14. International Returns
Customers outside the United Kingdom should contact us before returning an item. International returns may involve additional delivery or customs considerations.
Customers are responsible for ensuring that returned goods comply with applicable postal, customs and import requirements.
15. Contact Us
If you have any questions about returns, refunds, faulty products or exchanges, please contact EasyVapes.co.uk at sales@easyvapes.co.uk and provide your order number wherever possible.