Shipping and Delivery
Last updated: 13 October 2026
At EasyVapes.co.uk, we aim to make ordering simple and convenient. This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Once your order has been successfully placed and payment has been received, we will begin processing it for dispatch.
Orders are normally processed as quickly as possible. Please allow additional time during busy periods, promotional events, weekends and public holidays.
You will receive an order confirmation after completing your purchase. Where tracking information is available, it will be provided once your order has been dispatched.
2. Delivery Times
Delivery times: 1–2 days.
Orders sent Tracked 48 usually arrive two days from the date of order, if orders are placed before the 2pm cut-off time (weekdays).
Delivery times are estimates and are not guaranteed. The actual delivery time may vary depending on your location, the delivery service used, and circumstances outside our control.
Working days are Monday to Friday and do not normally include UK public holidays.
3. Shipping Charges
Applicable shipping charges will be displayed during the checkout process before you complete your order.
Free delivery is available on orders over £50 to mainland UK addresses, and on orders over £70 to the Scottish Highlands & Islands and other UK surcharge areas (such as the Isle of Man and the Isles of Scilly), subject to the terms and conditions displayed at checkout.
Shipping offers may change from time to time, so please check the delivery information shown at checkout before placing your order.
4. UK Deliveries
We offer delivery to customers within the United Kingdom.
Please ensure that your delivery address is entered correctly when placing your order. EasyVapes.co.uk cannot be responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.
5. International Deliveries
We may ship eligible products to international destinations.
International deliveries can take longer than standard UK deliveries. Depending on the destination, orders may also be subject to customs checks, import duties, taxes or other charges imposed by the destination country.
Any customs duties, import taxes or similar charges that apply to an international order are the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for ensuring that products ordered are permitted under the laws and regulations of their country.
6. Tracking Your Order
Where a tracked delivery service is used, tracking details will be provided once your order has been dispatched — you can check your order's status any time on our Order Tracking page.
Please allow some time for tracking information to become active after dispatch.
If your tracking information has not updated for an extended period, please contact our customer service team with your order number so that we can investigate.
7. Delayed Deliveries
Although we aim to meet the estimated delivery timeframe, delivery delays can occasionally occur.
Delays may result from:
- Postal or courier network disruption
- Severe weather
- Public holidays
- Incorrect or incomplete delivery information
- High-volume periods
- Circumstances outside our reasonable control
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us so that we can look into the matter.
8. Lost or Missing Parcels
If your order appears to have been lost or has not arrived, please contact us with your order number and delivery details.
We may need to contact the relevant delivery provider to investigate the shipment. Please retain any tracking information and delivery notifications you have received.
9. Incorrect Delivery Address
Customers are responsible for checking their delivery information before completing an order.
If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
Additional delivery costs may apply where an order needs to be resent because an incorrect address was provided.
10. Damaged Packages
Please inspect your order when it arrives.
If your parcel or its contents appear to have been damaged during transit, please contact us as soon as possible and provide your order number together with photographs of the packaging and damaged item where appropriate.
This will allow us to investigate the issue and determine the appropriate resolution.
11. Delivery Restrictions
Some products may be subject to delivery restrictions depending on the destination.
Customers are responsible for ensuring that any products they purchase from EasyVapes.co.uk can legally be purchased, received and possessed at their delivery address.
We reserve the right to cancel or refuse an order where we reasonably believe that delivery of a product would breach applicable laws, regulations or carrier restrictions.
12. Age Verification
EasyVapes.co.uk sells products that may be subject to age restrictions.
By placing an order, you confirm that you meet the applicable legal age requirements for the products being purchased.
Where age verification is required, an order may be delayed or cancelled if satisfactory verification cannot be completed.
13. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, website, business practices or applicable legal requirements.
The latest version will always be published on this page.
14. Contact Us
If you have a question about your delivery, please contact EasyVapes.co.uk at sales@easyvapes.co.uk and provide your order number wherever possible.
We will be happy to assist with questions about order processing, dispatch, tracking and delivery.