Terms and Conditions

Last updated: 5 October 2026

These terms and conditions apply to every order placed on www.easyvapes.co.uk. Please read them before you order. By placing an order you confirm that you accept them. Nothing in these terms affects your statutory rights as a consumer.

1. About us

www.easyvapes.co.uk is run by Easy Vapes, Unit 2 Puddock Farm, Fairfield, Brookland, Kent, TN29 9SA, United Kingdom (“we”, “us”, “our”). You can contact us at sales@easyvapes.co.uk or through our contact page.

2. Age restriction

You must be 18 or over to use this website and to buy from us. By placing an order you confirm that you are 18 or over.
It is illegal to sell vaping products and tobacco-related products to anyone under 18, or to buy them for someone under 18.
We may ask for proof of age before we dispatch an order, and we may cancel and refund any order where we cannot confirm that the buyer is 18 or over.
Orders must not be accepted by, or passed on to, anyone under 18.

3. Our products

We try to describe and photograph every product accurately. Colours and finishes may vary slightly from how they appear on screen, and manufacturers may change their packaging from time to time.
Vaping products are not smoking cessation products and have not been approved as such. Keep all products out of the reach of children and pets, and use them only as the manufacturer intends.
Products are sold for lawful use only.
All products are subject to availability. If an item you have ordered turns out to be out of stock, we will let you know and refund you for that item.

4. Prices

All prices are in pounds sterling (£) and include VAT where applicable. Delivery charges are shown at checkout before you pay.
Multi-buy discounts, such as our “buy more, save more” prices, are applied automatically in your basket and shown before you pay.
If we make an obvious error in a price, we do not have to supply the item at the wrong price. We will contact you so you can choose to go ahead at the correct price or cancel for a full refund.

5. Placing an order and how the contract is formed

After you place an order you will receive an email acknowledging it. This acknowledgement does not mean we have accepted your order.
The contract between us is formed when we dispatch your order and confirm by email that it has been sent.
We may decline or cancel an order before dispatch, for example if a product is unavailable, there is a pricing error, we cannot verify your age or we suspect fraud. If we do, you will receive a full refund.

6. Payment

Payment is taken by card when you place your order, through our secure payment provider Viva.com. We do not see or store your full card details.

7. Delivery

We deliver within the United Kingdom using Royal Mail. Delivery options, prices and estimated delivery times are shown at checkout and on our Shipping & Delivery page.
Delivery times are estimates rather than guarantees. We are not responsible for delays outside our control, but we will help you trace any order that has not arrived.
Please check your delivery address carefully. We cannot be responsible for orders sent to an incorrect address you have given us.
Responsibility for the goods passes to you when they are delivered to the address you gave us.

8. Your right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of receiving it. Our Returns & Refunds Policy explains how, and forms part of these terms.
This right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery, for example mouthpieces.
Unless the goods are faulty or not what you ordered, you are responsible for the cost of returning them.
We will refund you to your original payment method within 14 days of receiving the goods back, or of you providing evidence that you have sent them back, whichever is sooner.

9. Faulty or incorrect goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If anything you receive is faulty, damaged or not what you ordered, please contact us as soon as possible. Your legal rights are not affected by these terms.

10. Our liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, but not for loss or damage that was not foreseeable.
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory consumer rights.
If you are buying for business purposes, we are not liable for any loss of profit, loss of business, business interruption or loss of business opportunity, and our total liability to you is limited to the price of your order.

11. Your account

If you create an account, keep your login details private. You are responsible for orders placed through your account, so please tell us straight away if you think someone else has used it.

12. Website content

All content on this website, including text, images, logos and design, belongs to us or our licensors and may not be copied or reused without our permission. Product names and brands belong to their respective owners.

13. Your personal information

We only use your personal information as described in our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.

15. Law and disputes

These terms are governed by the law of England and Wales. If you are a consumer, you can bring legal proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of the country where you live. If you have a complaint, please contact us first at sales@easyvapes.co.uk and we will do our best to resolve it.